Terms of use
Last updated 11 November 2026
These terms apply when you use the TraQaura app. TraQaura is provided by The Friendly App Ltd, a company registered in England and Wales. By creating an account you agree to these terms and to Apple's standard Licensed Application End User License Agreement, which also applies to your use of the app.
Not medical advice
TraQaura is an information and tracking tool. It does not provide medical advice, diagnosis or treatment, and it does not recommend any treatment for you personally. Scores, reports and previews are created by AI from your photo and are for guidance only. Real results vary. Always speak to a qualified practitioner before having any treatment.
Who can use TraQaura
You must be 13 or over and able to agree to these terms. If you are under 18, please make sure a parent or guardian is happy for you to use TraQaura. Some treatments offered by clinics are only for adults aged 18 or over. You need an Apple or Google account to sign in. Keep your account secure, and tell us at support@traqaura.com if you think someone else has used it.
Your photos and content
You keep ownership of the photos and information you add. You give us permission to store and process them only so we can provide the app to you, as described in our privacy policy. Only upload photos of yourself.
TraQaura Pro
- Your first face scan is free. The full Facial Harmony report, look previews, monthly rescans and tracking need a TraQaura Pro subscription.
- Subscriptions are sold through the App Store, weekly or yearly, at the price shown in the app before you buy.
- Payment is charged to your Apple ID when you confirm the purchase. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends.
- You can manage or cancel your subscription in your Apple ID settings. Deleting the app or your account does not cancel a subscription.
- Refunds are handled by Apple under its own policies.
- Pro includes a fair-use allowance of scans and previews each month, shown in the app.
Experts and clinics
Some treatments offered by clinics are only available to adults aged 18 or over. Clinic information, including prices, comes from the clinics' public information and our own checks. We try to keep it accurate but cannot guarantee it. Listing a clinic is not an endorsement or a recommendation for your treatment. Any treatment is an agreement between you and the clinic, and you should confirm prices, qualifications and suitability with them directly.
Fair use
Do not misuse the app: no photos of other people without their permission, no attempts to get around limits or payments, no copying or reverse engineering, and nothing unlawful. We may suspend accounts that break these terms.
Our content
The app, its design, text and analysis methods belong to The Friendly App Ltd. You may use them for your own personal, non-commercial purposes.
Changes and availability
We keep improving TraQaura, so features may change. We may update these terms; if a change matters, we will tell you in the app before it applies. We aim to keep the app available but cannot promise it will always be uninterrupted.
Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer. Otherwise, we are not responsible for decisions you make about treatments, for the services of any clinic, or for losses that were not foreseeable. Our total liability to you is limited to the amount you paid for TraQaura Pro in the 12 months before the claim.
Ending your account
You can delete your account at any time in the app under Me, then Delete account. This permanently removes your data as described in the privacy policy.
Law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.