Support
We reply within two working days.
Email support@traqaura.com with the email you sign in with and a short description. A screenshot helps.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose TraQaura Pro and tap Cancel Subscription. You keep Pro until the end of the period you have paid for.
I paid but Pro isn't unlocked
Open the app and tap Restore on the paywall, signed in with the same Apple or Google account you used before. If it still doesn't unlock, email us with the date of purchase.
How do I delete my account and data?
In the app, go to Me, then Delete account. Your account, photos, scans, reports and history are deleted. If you can't reach the app, email us from your sign-in email and we will do it for you.
My scan failed or looks wrong
Use even, natural light, face the camera straight on, take off glasses, tie hair back from your face and keep a neutral expression. A scan that fails a photo check doesn't use up your free scan.
How do I get a refund?
Purchases are made through the App Store, so refunds are handled by Apple. Visit reportaproblem.apple.com and choose the TraQaura purchase.
How do I report incorrect clinic information?
Email us the clinic's name and what needs correcting. We check and update listings regularly.
Who can see my photos?
Only you. Your photos are stored in private storage linked to your account and are never shared with clinics. See our privacy policy for details.